Input vs output specifications

Input vs output specifications

Historically, Single service provisions have been based on input specifications, in which the service provider essentially delivers some predetermined
resources within a specific time frame at an agreed price. In most markets today service provisions are now based on output specifications
in which the focus is on driving cost-efficiency via service analysis, knowledge sharing and benchmarking.

In an output-based service environment Shinex asks customers what their needs are and what outcome they expect in terms of service
levels, quality and frequency. On this basis we design the best-fitted service solution for each individual customer. In other words we
focus on the result of the services (the output) rather than the number of people and hours (the input). Working with output instead of
input-based service contracts allows us to think out of the box and create a much more flexible, cost-efficient and value-added service
solution for the benefit of the customer.