Key Performance Indicators

Key Performance Indicators

Shinex has Key Performance Indicators in place to evaluate the effectiveness and quality of our services, and ensure you are getting
the most out of our relationship. These include assessing employee turnover rates, employee engagement, gauging customer
experience / satisfaction, and service efficiency.

Additionally, here are some examples of key performance indicators for you to discuss with your service provider to ensure the
performance of your current IFS Service setup:

� End-user satisfaction
� Realised savings compared to plan
� Lost time due to injury and incidents
� Completion time of service requests and help desk issues
� Innovation and continuous improvements initiatives
To learn more about what we can do for you, please contact our international account team.